Privacy Policy

Last updated: January 2024

Introduction

lucid-swan is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you request a consultation or contact us, we may collect:

• Your name and contact details (email address)
• Information about the services you are interested in
• Details about your circumstances relevant to benefits or pension claims
• Any additional information you choose to provide in correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information including IP address and browser type
• Information about your visit including pages viewed and time spent
• Cookie data as described in our Cookies Policy

How We Use Your Information

We use the information collected to:

• Respond to your enquiries and provide requested services
• Assess your eligibility for benefits and pensions
• Prepare applications or appeals on your behalf
• Communicate with you about your case
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: When you submit an enquiry form or contact us
• Contract: When necessary to provide services you have requested
• Legitimate interests: For improving our services and website functionality
• Legal obligation: When required by law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Government agencies when acting on your behalf for claims or appeals
• Professional advisors when necessary for your case
• Service providers who assist with our operations (bound by confidentiality)

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Consultation records are typically retained for six years after our engagement ends, in line with professional standards.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and staff training on data protection.

International Transfers

Your information is processed and stored within the United Kingdom. We do not transfer personal data outside the UK unless necessary and with appropriate safeguards in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Address: 47 Chancery Lane, London WC2A 1PL

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.