Last updated: January 2024
By accessing or using the lucid-swan website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
lucid-swan provides consultation and advisory services related to benefits and pension claims in the United Kingdom. Our services include eligibility assessments, application assistance, and appeals support.
The information provided on this website is for general informational purposes and should not be construed as legal advice. While we strive to provide accurate and up-to-date information, benefits regulations change frequently and individual circumstances vary.
We are an advisory service that helps clients understand and navigate the benefits system. We are not a government agency and we do not make decisions about benefit entitlements. All decisions regarding benefits and pensions are made by the relevant government departments.
Our role is to provide guidance, assist with applications, and represent clients where appropriate, but we cannot guarantee any particular outcome.
When using our website or services, you agree to:
You are responsible for ensuring that all information you provide to us is accurate and complete. Inaccurate information may affect the advice we provide and could impact your benefit claims.
If your circumstances change after receiving advice from us, you should inform us promptly as this may affect your eligibility or claims.
Our service fees are clearly stated on our website and will be confirmed before any paid work begins. Payment terms will be agreed in writing before we commence work on your case.
We reserve the right to modify our fees at any time, but any changes will not affect work already agreed upon.
The content on this website, including text, graphics, logos, and design, is the property of lucid-swan and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without our express written permission.
To the fullest extent permitted by law, lucid-swan shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim related to our services shall not exceed the amount you paid for those services.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
While we strive to provide the best possible service, we cannot guarantee the success of any benefit application or appeal. Decisions are made by government departments based on their assessment of eligibility criteria.
Our success rate statistics represent historical performance and do not guarantee future results.
Our website may contain links to external websites for your convenience. We are not responsible for the content or practices of these external sites and recommend reviewing their terms and privacy policies.
We reserve the right to terminate or suspend access to our website at any time, without notice, for any reason including breach of these Terms of Use.
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms of Use from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised terms.
If any provision of these Terms of Use is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: 47 Chancery Lane, London WC2A 1PL